Facebook  Pinterest  Twitter

Back to school for hotel managers

Back to school for hotel managers

September in the Eastern Highlands of Zimbabwe
September in the Eastern Highlands of Zimbabwe

The Hospitality Association of Zimbabwe (HAZ) held its inaugural Winter School at a wintry destination, Troutbeck Lodges in the Eastern Highlands, in July, under the theme ‘Contemporary approaches for hotel general managers to create wealth’. 

The president of HAZ, Tamuka Macheka, advised that the programme was designed to provide participants with answers on how to meet current challenges and also the tools and ideas to help them achieve business and personal goals. Case studies from general managers, testing ability to grasp the key drivers to profitability, were presented. 

Sessions concerning technologies changing leisure travel, tourism and hospitality, and the impact of social media were a major highlight, showcasing the need for innovation to remain on top of the destination marketing game.


Winter School key points:- 

  • Zimbabwe Chefs Association to put more effort in developing chefs in Zimbabwe.
  • There is need for a technical committee to work in liaison with the Standards Association of Zimbabwe.
  • Hospitality industry to invest in human capital training and development.
  • HAZ to sign a memorandum of understanding with the South African Chefs Association.
  • Need for internal collaboration within the industry.
  • Need for innovation in the provision of hospitality products and services.
  • Positioning the industry to compete globally.
  • Ensure that carnivals generate revenue for operators in the industry.
  • To declare a corruption free hospitality sector.
  • ZTA to engage CAAZ on airline issues.
  • HAZ to liaise with and advise government on issues of national concern.
  • Devise guidelines addressing employment issues within the framework of the Labour  Act.

More from this issue:

Zambezi Traveller (September 2014)